PRIVACY POLICY

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect the following information:

• Full name
• Phone number
• Email address
• Billing and shipping address
• Order and purchase details
• Information you provide when contacting our customer support
• Any other information you voluntarily provide to us

We may also automatically collect limited technical information such as your IP address, browser type, device information, and website usage information where applicable.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Arrange delivery of your purchased products
• Confirm and communicate with you about your orders
• Respond to your questions, requests, and customer service inquiries
• Process payments through applicable payment providers
• Improve our website, products, and customer experience
• Prevent fraud, misuse, or unauthorized activity
• Send promotional or marketing communications where permitted and applicable

3. Payment Information

Payments may be processed through third-party payment providers. Where applicable, your payment information may be handled directly by the relevant payment service provider according to its own privacy policy and security practices.

We do not request or intentionally store your complete debit or credit card details on our website unless specifically required by the payment service we use.

4. Sharing of Your Information

We do not sell or rent your personal information to third parties. We may share necessary information with trusted service providers when required to provide our services, including:

• Courier and delivery companies
• Payment service providers
• Website hosting and technical service providers
• Analytics or website service providers, where applicable
• Government authorities or legal entities when required by applicable law

These parties may only receive information necessary to perform their relevant services.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and provide a better browsing experience. Cookies may help us remember certain preferences and collect general website usage information.

You may be able to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business records, resolving disputes, and complying with legal or regulatory requirements.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Ask questions about how your information is being used
• Withdraw consent for certain communications where applicable

To make a privacy-related request, please contact us using the details provided below.

9. Marketing Communications

If you receive promotional communications from us, you may request to stop receiving such communications at any time by contacting us.

Transactional communications, such as order confirmations, delivery updates, and important service-related messages, may still be sent when necessary to fulfill your order or provide our services.

10. Third-Party Websites and Links

Our website may contain links to third-party websites or platforms, including social media platforms and other external services. Elora by Huma – Shine & Scents is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

11. Children’s Privacy

Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable requirements. Any updates will be posted on this page with a revised Effective Date.